Complete Call Center Platform

Everything your team needs to run professional, efficient call operations

Features by Role

For Everyday Users - Agents, Team Leaders, Supervisors

Focus on conversations, not paperwork. These features help your team have better calls and get instant insights.

🎙️ Automatic Call Recording

Every conversation captured from the moment it starts—no buttons to press, nothing to forget.

📝 Live Subtitles & Captions

Words appear on screen in real time so agents and managers can follow along or jump in.

⚡ Instant Call Summaries

Human-style recap ready for your CRM the moment a call ends—goodbye manual note-taking.

😊 Sentiment & Mood Meter

See at a glance whether the customer sounded happy, frustrated, or neutral.

🏷️ Keyword & Topic Highlights

Important phrases auto-tagged. Click any tag to jump to that exact moment in the call.

💡 Agent Assist Prompts

On-screen suggestions pop up just when needed: "Try offering a discount" or "Read compliance script."

🔍 Searchable Conversation Library

Type any word—find the exact second it was spoken across months of calls.

▶️ One-Click Playback & Sharing

Listen in browser, download audio, or share private links with colleagues instantly.

📧 Automatic Email Follow-ups

Polished follow-up drafts land in your mailbox seconds after hanging up.

📊 Reports & Trend Charts

Daily dashboards show call volume, topics, sentiment, agent scores, and more.

Real-time Speech Analytics

Live transcription with instant AI analysis including sentiment detection, keyword spotting, and intent classification.

  • High-accuracy speech-to-text (98.7%+)
  • Real-time sentiment analysis
  • Keyword and phrase detection
  • Intent classification and scoring
  • Multi-language support
Speech Analytics Engine
$ athr analyze --live-stream
🎤 Transcription: 98.7% accuracy
📊 Sentiment: Positive (0.85)
🎯 Intent: Purchase inquiry detected

Enterprise Infrastructure

Production-ready deployment with Docker, Asterisk/SIP integration, and comprehensive monitoring.

  • Docker containerized deployment
  • Asterisk/SIP telephony integration
  • PostgreSQL data persistence
  • Prometheus & Grafana monitoring
  • Auto-scaling and load balancing
Infrastructure Status
$ docker-compose ps
✓ asterisk_1: Up 7 days
✓ fastapi_1: Up 7 days
✓ react_1: Up 7 days
✓ postgres_1: Up 7 days

Developer-First API

Comprehensive FastAPI backend with WebSocket streaming, multi-tenant support, and extensive integration options.

  • RESTful API with auto-generated docs
  • WebSocket real-time streaming
  • Multi-tenant architecture
  • Webhook integrations
  • SDK and client libraries
API Gateway
$ curl /api/v1/calls/live
🔄 WebSocket connected
📡 Streaming 15 active calls
📊 API docs: /docs

Advanced Call Recording & Storage

Secure, encrypted call storage with instant retrieval and searchable transcripts for compliance and quality assurance.

  • Automatic call recording for all conversations
  • Encrypted storage with retention policies
  • Searchable transcript database
  • One-click playback and analysis
  • Compliance-ready audit trails
Call Recording System
$ athr recordings --search "insurance"
📁 Found 147 recordings with keyword
🔍 Avg call duration: 4m 32s
📊 Success rate: 73% conversion

Intelligent Call Routing

Smart call distribution based on agent skills, availability, lead priority, and historical performance data.

  • Skill-based routing algorithms
  • Priority lead handling
  • Load balancing across agents
  • Overflow and backup routing
  • Custom routing rules and conditions
Call Routing Engine
$ athr route --optimize
🎯 High-value leads → Top performers
⚖️ Load balanced: 12 agents active
📈 Routing efficiency: 94%

Performance Analytics Dashboard

Real-time insights into team performance, conversion rates, call quality, and revenue metrics.

  • Live performance dashboards
  • Individual agent scorecards
  • Conversion tracking and trends
  • Revenue attribution analysis
  • Custom KPI monitoring
Analytics Dashboard
$ athr analytics --today
📞 245 calls completed
💰 $47,300 revenue generated
🏆 Top agent: 89% conversion rate

Automated Follow-Up System

Intelligent email sequences, SMS campaigns, and callback scheduling based on call outcomes and customer behavior.

  • Automated email sequences
  • SMS campaign integration
  • Smart callback scheduling
  • Personalized message templates
  • Multi-channel touchpoint tracking
Follow-Up Automation
$ athr followup --auto-trigger
📧 37 emails queued for warm leads
📱 15 SMS campaigns scheduled
📅 23 callbacks auto-scheduled

Compliance & Quality Control

Built-in compliance monitoring, call scoring, and quality assurance tools to maintain professional standards.

  • Automated compliance checking
  • Call quality scoring algorithms
  • Script adherence monitoring
  • Regulatory compliance tracking
  • Quality assurance reports
Compliance Monitor
$ athr compliance --audit
✅ 98% script compliance rate
🛡️ All calls TCPA compliant
📋 Quality score: 4.7/5.0

Custom Integration Hub

Connect ATHR to your existing CRM, marketing tools, and business systems with our flexible API architecture.

  • CRM system integrations
  • Marketing automation platforms
  • Payment processing systems
  • Custom webhook configurations
  • Real-time data synchronization
Integration Hub
$ athr integrations --status
🔗 Salesforce: Connected
💳 Stripe: Active
📨 Mailchimp: Syncing

What It All Means

Better Conversations

Agents focus on people, not paperwork.

Instant Insights

Managers spot coaching moments and trends the same day, not weeks later.

Zero Friction

IT teams drop ATHR into existing setups without rewriting code.

Future-Proof

Open architecture lets you mix-and-match AI engines as your business evolves.

Ready to Transform Your Call Operations?

Deploy in minutes, see results immediately. Open-source flexibility meets enterprise reliability.

Get Started Live Demo